Withdrawal & Warranties

At ProBox, our commitment to you doesn't stop at simply meeting your expectations – we strive for excellence at every stage of your shopping experience. This is why we have set up a "satisfied or refunded" guarantee valid for 14 days from the date of delivery. If a product does not meet your expectations, you have the choice between an exchange and a full refund. 

Our Commitment to You

1. Satisfaction guaranteed : Your satisfaction is our priority. If you are not completely satisfied with a product, we are here to help you find the best solution. You can decide to return it for a full refund or exchange it for another item.

2. Return Facility : We understand that things can change, that's why we make the returns process simple and hassle-free. Return the product in its original packaging and in perfect condition for resale to benefit from our guarantee.

3. Prior agreement : To ensure that your return is processed quickly and efficiently, please contact us by e-mail or telephone before shipping the product. We will provide you with a return number for easy tracking.

4. Original package : In order to guarantee the safety of the product during transport, we ask that you return it to us in its original packaging.

5. Quick Refund : We understand the importance of a prompt refund. This is why we undertake to process your refund request within 5 working days after receipt of the returned product.

6. Return fees : The costs of returning the product are the responsibility of the buyer. We believe in transparency and we clearly inform you of this policy.

At ProBox, we pride ourselves on the quality of our products and the service we provide. Your trust in us is valuable, and we strive to provide you with a stress-free and satisfying shopping experience every time. If you have any questions or concerns, don't hesitate to contact us – our team is here to help you make the best decisions for your needs.