Frequently Asked Questions about Buying Moving Boxes Online - Everything You Need to Know

delivery and shipping

What are the shipping fees?

Delivery is free for all orders over 89€. For orders below this amount, the fee is €3.90. Check our delivery page for more information.

Which countries do you ship to?

We deliver to France, Belgium, the Netherlands, and Luxembourg, ensuring fast and reliable shipping.

What are the shipping and delivery times?

Your order will be shipped within 24 business hours of confirmation, and delivery will take 2-5 days.

Is it possible to change or cancel my order after placing it?

Yes, you can make changes or cancel your order according to our change and cancellation policy. 'cancellation.

How can I track the status of my order and delivery?

After placing your order, you will receive a tracking number by email, allowing you to follow the status of your order and delivery online.

Our products

Are the boxes recyclable?

Yes, all our boxes are made from 100% recycled and recyclable materials. Additionally, we are planting trees with our partner Reforest, highlighting our commitment to the environment.

How to choose the right carton size?

We offer a size guide on our site to help you choose the appropriate carton size based on your needs.

Do you offer complete moving kits?

Yes, we offer complete moving kits that include boxes, tape, bubble wrap, and other essential supplies. Check out our full kit category.

What types of moving boxes do you offer?

We offer a variety of moving boxes, including standard boxes, book boxes, tableware boxes, and specialty boxes for breakables. All our boxes are reinforced double thickness, which makes them ultra resistant and ideal for protecting your belongings during the move.

Customer service and warranties

How can I contact customer service for assistance?
Is there a warranty on the boxes?
What payment methods do you accept for moving boxes?

We accept multiple payment methods including credit card, Visa, MasterCard, PayPal, Stripe as well as BTC, ETH and XRP payments to make your purchase as convenient as possible.

Is my information secure when purchasing online?

Yes, we use advanced security protocols to ensure the privacy and security of your personal and financial information.


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