Shipping & Delivery

Our products

Customer service and confidentiality

Payment terms

Our offices

8 avenue de Bâle, 1140 Bruxelles, Belgique
Tel : 02 793 01 63
E-mail :
MON-SAT : 9:00 a.m. to 5:00 p.m.

Contact via chat
You can contact us via chat 7 days a week. We will respond to your request as soon as possible.

Shipping & Delivery

How long does it take for my order to ship?
If ordered before 3:00 p.m., your order will be dispatched the same day.
How much does delivery cost in France?
Delivery in France is 3.95€ . This makes it the lowest price on the market.
From how much can I have a free delivery?
The delivery of your order is free from 125€ of purchase.
How many days can delivery of my order take?
The delivery time for an order varies from 1 to 3 working days for the largest cities in France . For the less accessible places, it may, in exceptional cases, that the delivery takes up to 5 days.
Can I track my order online?
Yes, once your order has been shipped we will send you an email with a tracking number. You can use this number to track the status of your order in real time on the carrier's website.
Can I change the delivery address after placing my order?
If you need to change the delivery address after placing your order, please contact us as soon as possible. We will do our best to make the necessary changes before shipping.
How are my moving boxes shipped?
Moving boxes are delivered flat in packages of up to 30 boxes. All our packages are packed in a specially designed shipping box. In the event of an order of more than 30 boxes or with certain packaging, your order is sent in several packages.

2. Return or exchange

What is your return policy ?
We offer a flexible return policy to ensure your satisfaction. If you are not completely satisfied with your purchase, you may return the product within 14 days of receipt for a refund or an exchange. Please see our dedicated returns page for more details on the conditions and the steps to follow.
How can I initiate a return?
To initiate a return, please contact us by email or phone and provide your order details. We'll walk you through the process and provide you with a return number if needed.
Who pays the return costs?
Return costs are generally the responsibility of the customer, except in the case of a defective product or an error on our part. In these cases, we will cover the cost of return.
Can I exchange one product for another?
Yes, you can exchange a product for another of the same or equivalent value. Please clearly indicate which item you wish to exchange and which you would like to receive in return when requesting a return.

Our moving boxes

How many boxes do I need?
In order to know the quantity of boxes you need, you can consult our calculator of boxes .
What are the dimensions of the moving boxes you offer?
We offer a variety of moving box sizes to suit different needs. You will find boxes of different sizes, ranging from small boxes for books and vinyls to larger boxes for bulky items. The specific dimensions are indicated on each product sheet. With our experience as professional movers for many years, the dimensions of the boxes have been studied to ensure efficiency in terms of weight / volume and are proven every day on removals.
Are the boxes sold as a set or individually?
Our moving boxes are generally sold in sets to offer you a complete solution during your move. Information on the quantity included in each bundle is available on the product pages.
What is the load capacity of the boxes?
Our boxes are all reinforced double thickness. It can accommodate a load of up to 60kg for the largest. However, to avoid injuring yourself when handling them, we advise you to adapt the weight according to their size. Choose small boxes for books and heavy objects and larger boxes for clothes and miscellaneous objects.
Are your boxes reusable?
Yes, thanks to the excellent manufacturing quality of our boxes, they are generally reusable for the most part depending on their use.
Are the boxes recyclable?
All our boxes and the majority of our packaging products are 100% made from recycled material. They are of course recyclable.
Do you offer complete moving packing kits?
We will offer the possibility of creating your complete kit according to your specific needs. With just a few clicks, you can add everything you need to the basket for the smooth running of your move.

2. Our moving package

What types of packing materials do you offer for moving?
We offer a range of essential packing materials to meet your moving needs. This includes, furniture covers, duct tape, bubble wrap, moving blankets and dish wrapping paper.
Are the protective covers suitable for all types of furniture?
We offer 4 types of protective covers for sofa, armchair, chairs and mattress.
What packaging can I use to protect furniture other than those mentioned above?
Thanks to the moving blanket, you can pack any type of furniture or decoration. This blanket is specially designed for moving preventing knocks or scratches. Use tape to hold the cover to your furniture. By filming everything with stretch film over the cover, you will have carried out a professional casis packaging guaranteeing high protection and flawless maintenance of the moving cover.
What can I use as packaging to stuff my moving boxes?
If there are any empty spaces in your moving box, you can use cushioning particles, bubble wrap, dish wrapping paper. Or just sheets, blanket or socks. This allows excellent maintenance of your goods in the boxes and limits their movement inside them.

Account registration, sign in, password & linked accounts

How can I contact customer service?
You can contact us by phone during our opening hours, Monday to Saturday from 9:00 a.m. to 5:00 p.m. You can also contact us by email at or via chat 7/7.
Is there a guarantee on my order?
Customer satisfaction is at the heart of our mission. To do this, we offer a 100% satisfaction or money back guarantee to guarantee our customers a stress-free and stress-free shopping experience. Consult our return and refund policy for all the information.
How do you protect the personal data I enter on your site?
The security of your personal data is a priority for us. We use an SSL certificate which encrypts all sensitive information you enter on our site, such as payment information and personal data.
What do you do with the information I enter on your site?
The information you provide to us, such as your name, address and payment information, is used only to process your orders and provide our services to you. We do not share your information with third parties without your consent.
Do you store my credit card information?
No, we do not store credit card information on our site. Payment information is processed by secure payment service providers such as PayPal, Payconiq and others thus guaranteeing the security of your data.
How do I know your site is secure?
When you visit our site, you will see a small padlock in your browser's address bar, which means you are on a secure connection. Also, the site address will begin with "https://" instead of "http://".
Do you use cookies to track my online activities?
Yes, we use cookies to improve your experience on our site. However, these cookies do not contain personal information and are used for anonymous tracking purposes.

Frequently asked questions about our payment terms

What payment methods do you accept on your online store?
We accept several secure payment methods, including credit/debit cards (Visa, MasterCard, American Express), payments via PayPal, as well as Payconiq. For companies and institutions, it is also possible to make a payment by bank transfer
Is it possible to pay by bank transfer?
Yes, companies and institutions can request payment by bank transfer via an invoice. To do this, simply send us your order by e-mail with the billing details.
Are payments on your site secure?
Yes, the security of your payments is a priority for us. Our site is secured with an SSL certificate which encrypts your sensitive information during the transaction.
What information is needed to make an online payment?
To make an online payment, you will need to provide your card information (number, expiry date, security code) or log in to your PayPal account if you choose this option.
Are there any additional fees associated with the different payment methods?
We do not charge additional fees for card or PayPal payments. However, please check with your bank or PayPal for any possible commission from them.
How do I know if my payment was successfully processed?
Once you have made your payment, you will receive an order confirmation by e-mail.
Can I get an invoice after making my payment?
Yes, we will send you a detailed invoice by e-mail as soon as your payment is confirmed. Please check your junk mail if you don't receive it in your primary inbox.