Terms of Sales


Our sales are subject to these general conditions which prevail over any other stipulation emanating from the buyer. Any order sent by the buyer entails his acceptance without restriction or reservation of these general conditions of sale. In addition, these general conditions of sale are intended to inform any potential buyer of the conditions under which the seller proceeds with the sale and delivery of the products ordered. The simple fact for the buyer to click on an icon allowing him to be aware of these general conditions of sale and to order a product in application of these general conditions of sale, will be worth irrevocable and definitive consent on the part of the customer on all the provisions appearing in the general conditions of sale.

Formation of Contract and Orders

Orders placed through the website commit the buyer upon receipt of the telephone call from the email or upon acceptance of the order given by the buyer on the website.

In accordance with article L.111-1 of the Consumer Code, the data allow the Customer, before the conclusion of the contract, to know the essential characteristics of the product he wishes to order.

The Customer chooses a product from different categories.

The products offered by ProBox are described and presented with the greatest accuracy.

The photos and graphics in the catalogs are only indicative.

In the event that a supplier modifies a product, the graphic representation of it cannot engage the responsibility of our company or even affect the validity of the sale.

Offers are only valid while stocks last.

From the moment the Customer has registered his order, he is considered to have accepted knowingly and without reservation the prices, volumes and quantities offered for sale and ordered.

We recommend that the Customer keep this information in a paper or computer document.


  • The prices indicated on the site are T.T.C.
  • The selling prices of the products are those in force at the time of registration of the order, excluding transport costs.
  • The selling prices of the products may be modified at any time by the occurrence of external events.
  • Shipping costs are the responsibility of the Customer (unless there is a special offer) and are invoiced in addition to the price of the products according to the amount of the order or the volume of the order.
  • The free amount does not include specially manufactured products.
  • Shipping costs are indicated when the Customer registers the order.


  • Means of payment : Bancontact, Visa, MasterCard, American Express, PayPal

For your security, the various stages of our internet payment transactions are managed according to a secure data exchange protocol that encrypts the information.

Unless otherwise stipulated, the products are payable when ordering. Any sum paid by the Customer prior to the delivery of the product constitutes a deposit on the sale price definitively due by the Customer.

We reserve the right to suspend any order and/or delivery, whatever their nature and level of execution, in the event of non-payment on the due date of any amount owed by the Customer.

Late payment penalties of a variable amount, equal to one and a half times the legal interest rate, reduced pro rata temporis, any month started being due, are automatically applicable to amounts unpaid at the end of a period of 10 days following the date of invoicing or upon notification of rejection of bank payment for any other means of payment. As a penalty clause, compensation amounting to 15% of the sums due will also be payable with a minimum of €75. The delivery of any new order may be suspended in the event of late payment of a previous order.

All orders will be processed upon receipt of payment.

Choice of Products and Advice

The Customer, having taken cognizance of the characterized and marketed products, has, under his own responsibility and according to his needs as he has determined them, made his choice of the products covered by his order. In addition, the Customer alone knowing the other products he uses, is the sole judge of the compatibility of the products ordered with those used by him.


Delivery, reception

- Our delivery times are indicative and apply to all orders placed before 2:00 p.m. Monday to Friday. Orders placed on Saturday and Sunday will not be processed until the following Monday. No shipments will be processed on Saturday and Sunday. We do not make deliveries directly: these are entrusted to carrier partners. The deadlines are those generally observed according to the delivery zones, and communicated by our usual carrier partners. In general, the average delivery time is 1 to 3 days, subject to product availability. Delivery dates are given for information only. Some rural regions and outlying areas may require up to 5 days of delivery. Our company cannot be held liable for any reason whatsoever in the event of late delivery. A delay in delivery cannot, under any circumstances, give rise to an order cancellation, a price reduction, or to damages.

Our company reserves the right to make partial deliveries with corresponding invoicing. In this case, the buyer will not be able to take advantage of the wait for the balance of his order to defer the payment of the corresponding delivered products.

Delivery is deemed to have been made as soon as the product is made available to the Customer by the carrier, materialized by the delivery of a delivery slip signed by the Customer. Our goods, sent carriage paid or postage due, travel at the risk and peril of the recipient. It is therefore up to the Customer to check shipments on arrival and to make any reservations and complaints that appear justified. Said reservations and complaints must be sent to the carrier, by registered letter with acknowledgment of receipt within three (3) working days following delivery of the products. A copy will be immediately sent to our company.


Withdrawal & Warranties

All products benefit from the “satisfied or refunded” clause for 14 days from the delivery date. If a product does not meet your expectations, you can therefore, at your option, ask us to exchange or refund it. The products must be returned to us in perfect condition for resale, complete in their original packaging. The costs relating to the return of the product are the responsibility of the buyer.

Under no circumstances may the product be returned without the prior agreement of our company, which will assign the returned product a return number. Requests must be made by email or by simple telephone call to ProBox

Retention of title

The seller retains full ownership of the products sold until full payment of the price: principal, fees and taxes included. In the event of non-payment, we will therefore be able to recover the goods.

The transfer of risks relating to the product will take place when the product ordered is delivered to the carrier. It is therefore up to the Customer to take out insurance, at his own expense, in order to cover any risk, in particular damage and loss.

The Customer is prohibited from reselling, renting or giving as a guarantee, part of the products before full payment of the sums due to ProBox.


The seller cannot be held liable in any way whatsoever for any indirect damage. In the event of direct damage, the seller's liability is limited to a maximum amount of 1,500 euros.

Cancellation clause

In the event of partial or total non-performance of any of the buyer's obligations, the seller shall have the option of terminating this contract. The early termination of the contract by the seller will not release the buyer from all of his obligations arising from this contract and contracted prior to its termination. In particular, the buyer will be required to pay any sum due to the seller pursuant to the said contract. In the absence of payment of the sums due by the buyer within fifteen (15) days from the date of termination of the contract by the seller, the latter shall have the option of implementing any procedure allowing him to recover the amount of the sums due, and to implement the provisions relating to the retention of title clause, without prejudice to any damages that may be due by the buyer for the non-performance of his contractual obligations.


Privacy & Security 

ProBox undertakes never to store its customers' banking information. All information you enter is secured with SSL technology. Your information is encrypted and sent directly to our payment service where your payment request is authorized. Your banking information is never stored on our servers.